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Common queries answered

Frequently asked Questions

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?

We use multiple courier services depending upon the customers location to make sure the parcel reaches as soon as possible. It generally takes 3-7 days for your parcel to get delivered, In case of abayas it can exceed up to 10 days.

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

Abayas- We do provide exchange for abaya sizes, in this case the customer has to pay for two ways shipping.

This must be within 24 hours of receiving the products.

Hijabs – We do not have exchange in case of color differences for hijabs, Though we try to insure the color of products are very close to the original but there can be differences due to editing,and screen brightness.

NOTE: IF THE CUSTOMER HAS RECEIVED ANY DEFECTIVE PRODUCT, THEY MUST REPORT IT WITHIN 24-48 HOURS OF DELIVERY. IF NOT REPORTED TO TEAM TFYH, REFUND/ EXCHANGE WILL NOT BE PROCESSED. EMAIL US AT threadforyourhead@gmail.com or whatsapp us on 9833292271.

HOW DO I CHANGE MY SHIPPING ADDRESS?

You can changed it on your own and if you have any problem,

Please contact us at threadforyourhead@gmail.com

Or call us at 9833292271/ 9892029064

HOW DO I TRACK THE STATUS OF MY ORDER?

Once the order is dispatched, the customer gets an email with the tracking details of the consignment.

HOW DO I RECEIVE CUSTOMER SUPPORT?

Contact us at threadforyourhead@gmail.com

Or call us at 9833292271/ 9892029064

WHAT DO I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

You can change it yourself or Contact us at threadforyourhead@gmail.com

Or call us at 9833292271/ 9892029064

WILL MY ITEMS COME IN ONE PACKAGE?

All Items will be in one package.

Still need help?

Get in touch with us

Thread for your head, Shop no 1 Kamal nivas plot no b-84, sec 23 Nerul, Navi Mumbai 400706

9892029064 / 9833292271

threadforyourhead@gmail.com

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